Gordon B

I think a useful feature for Zendesk agents would be to include a button labeled something like "Assign Back" right next to the "Take It" button that sits on top of the Assignee dropdown box. This button would assign the ticket back to the previous agent who assigned it to you.

I have seen a few posts about this but none that are very recent. A Dark Mode would be greatly appreciated by me and my eyes!

I see what you are trying to accomplish and I like it, but the only problem is that sometimes I write something in the Public Reply only to remember I need to send it as an Internal Note. Previously, I could switch to Internal Note and my message would remain in the text box that is now yellow. But with the update, it does not and I have to copy and paste it if I want to accomplish this. Not a big issue but annoying and time-consuming.