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Shawna
已加入2023年12月20日
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最后活动2025年1月23日
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的最新活动 Shawna
Shawna 进行了评论,
I agree with Matt. I swapped to the New CSAT survey format, as I was excited to gain better data to use for our Customer Service model. Only to be told that the data is not accessible unless I build and API report. They have not released the report for the dashboard, nor can you create a report to capture the data. (Unless you can code using API) This was very discouraging, and quite frankly a let down. Why offer this great feature, but no way to interpret the data?!?! Do better Zen Desk!
查看评论 · 已于 2025年1月23日 发布 · Shawna
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Disappointing that there is no direction on how to pre-purchase in bulk. So its recommended, but not easily accessible to do. When I reach out out to billing, they did not even have an answer.
查看评论 · 已于 2025年1月22日 发布 · Shawna
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Is there a way to build a query or report to show the updated CSAT survey information? Number of tickets scored 1,2,3,4,5?
查看评论 · 已于 2025年1月22日 发布 · Shawna
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Shawna 进行了评论,
So we had active web widgets, and I wanted to change the messaging. I made the updates and now it wants me to publish AI Agents. Is this a change? Will we be charged for this update?
查看评论 · 已于 2024年12月18日 发布 · Shawna
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Who can I reach out to this about? We were told for Agent Workspace, Omnichanel (Sunshine) routing, chat feature is no longer supported. Only Messaging, Email, API.
查看评论 · 已于 2024年7月29日 发布 · Shawna
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Shawna 进行了评论,
WE shifted to Agent workspace, and were told that Chat is no longer supported. Only messaging. Reading this updated article, it suggests that chat is indeed an option? Messaging is not ideal for our call center. Chat can be disabled outside of business hours, while messaging lets the customer think there is an agent who is going to assist them shortly. This is even with the pre-programed message that someone will assist 8-10 est.. Please provide more information around the chat feature that we were told was no longer supported.
查看评论 · 已于 2024年7月25日 发布 · Shawna
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Shawna 进行了评论,
I am looking for data on abandoned calls in IVR. In the live report, you can see the times the calls were abandoned. I need historical. So when the call was abandoned for the day prior. If it was inside out call center times, or outside.
查看评论 · 已于 2024年7月17日 发布 · Shawna
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