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Jéssica G. Bigon

已加入2023年10月26日

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最后活动2024年10月30日

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Jéssica G. Bigon 进行了评论,

评论Ticket basics

Isn't it possible to use this for automation?

查看评论 · 已于 2024年10月30日 发布 · Jéssica G. Bigon

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Jéssica G. Bigon 进行了评论,

社区评论 Feedback - Admin Center

I'd like to add my vote to this topic!

查看评论 · 已于 2024年10月23日 发布 · Jéssica G. Bigon

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Jéssica G. Bigon 进行了评论,

评论Guia do agente

Essas configurações são limitadas a um tipo específico de plano? Não as encontro.

查看评论 · 已于 2024年10月03日 发布 · Jéssica G. Bigon

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Jéssica G. Bigon 创建了一个帖子,

帖子 Q&A - Chat, messaging, and widgets

I am going through the following situation: End user via WhatsApp ignores the chatbot's questions and sends messages different from the options given.
With this, the ticket is created and assigned to a random group.
How do I ensure that an end user's ticket that doesn't respond to the chatbot is assigned to a specific agent?

已于 2024年7月17日 发布 · Jéssica G. Bigon

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Jéssica G. Bigon 进行了评论,

社区评论 Português do Brasil Comunidade

João Figueiredo  não é algo que os clientes sempre respondem, mas uma opção é na mensagem de transferência para agente, você deixar as perguntas que gostaria que ele respondessem, do tipo “Um agente já vai te atender, mas enquanto isso me informe XXXX…”

查看评论 · 已于 2024年7月17日 发布 · Jéssica G. Bigon

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Jéssica G. Bigon 进行了评论,

社区评论 Q&A - Chat, messaging, and widgets

Tim Barrett  could you tell me more about your API, please?
If I understand correctly, the primary ticket is “cloned”, so the end customer can start the chatbot flow again.  But if so, can the primary ticket be serviced by the agent?
Thank you

查看评论 · 已于 2024年7月16日 发布 · Jéssica G. Bigon

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Jéssica G. Bigon 进行了评论,

评论Measuring success

Hi 

I would like to know how to use the funnel to show the percentage of surveys offered x surveys answered without using the total number of tickets.
When I try to delete this attribute, it does not allow me to calculate the percentage.

Currently, the funnel model calculates the percentage of respondents based on the total sample of tickets, which is not a correct visibility of the return rate, the ideal would be to calculate it based on the total offered.

查看评论 · 已于 2024年7月03日 发布 · Jéssica G. Bigon

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Jéssica G. Bigon 进行了评论,

评论Using Built by Zendesk apps

Hello Athos Alves De Souza  thank you so much for the answer.
I verified that it is already active and, in fact, an object called Zendesk Labs Notification Template was (automatically) created the day I installed the app.
When viewing the records of this object, it shows a template that I had used in Meta templates previously.
Do you know what it could be?
The issue of synchronizing the app in the instance has not changed yet.
 

查看评论 · 已于 2024年6月19日 发布 · Jéssica G. Bigon

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Jéssica G. Bigon 进行了评论,

评论Using Built by Zendesk apps

I did the configuration yesterday, but so far it remains as "in sync". Has anyone gone through this? Should I do something different?

查看评论 · 已于 2024年6月18日 发布 · Jéssica G. Bigon

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Jéssica G. Bigon 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Hello James

Thank you for the comment, but it's not working.

The system limit only input a new phone number without area code, but there's no no impediment to placing it without +country code.

Furthermore, the problem was identified the first time when completely adding the phone number. The duplication was generated with the same phone number and format.

查看评论 · 已于 2024年1月22日 发布 · Jéssica G. Bigon

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