Raj

Unfortunately, sending an SMS directly through the API is not supported. However, there is a workaround available. You can utilize triggers to send text notifications based on ticket events and specific conditions. To learn more about this approach and get helpful insights, refer to the article "Using Text Notifications with Triggers: Recipes and Tips." This resource will provide you with valuable information on setting up text notifications effectively.

The other feature Zendesk should have to add is to automate those msg replies as per query. I hope it will be useful for you.