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Sagar Potluru

已加入2023年5月09日

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最后活动2023年12月29日

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Sagar Potluru 进行了评论,

评论End-user guide for Help Center

Hi Gorka Cardona-Lauridsen, when we add {{Request_List}}, then 'Requestor' grid column is missing from "Organizational Requests" tab. The column is getting showed only when I remove {{Request_List}}. Your help is very much appreciated!

查看评论 · 已于 2023年6月01日 发布 · Sagar Potluru

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Sagar Potluru 创建了一个帖子,

帖子 Q&A - Tickets and email
Is there a way that I can default a value in custom field based on form id? User case is as follows. We have one form for bug requests and another form for enhancements. We want to show the form type in requests page. So, user can identify the request/ticket type from the request list. This will eliminate a step for user to open the ticket/request detail.

已于 2023年5月11日 发布 · Sagar Potluru

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Sagar Potluru 进行了评论,

社区评论 Q&A - Help center and community

Thanks Greg Katechis! 

Is there a way that I can default a value in custom field based on form id? 

User case is as follows. We have one form for bug requests and another form for enhancements. We want to show the form type in requests page. So, user can identify the request/ticket type from the request list. This will eliminate a step for user to open the ticket/request detail.

查看评论 · 已于 2023年5月10日 发布 · Sagar Potluru

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Sagar Potluru 创建了一个帖子,

帖子 Q&A - Help center and community

We have a custom theme for our customer support portal. 

How can we add a custom field from to the My requests page? We are able to get Standard fields here, but not the custom fields. 

Here is the screen shot of the Form. Any guidance is appreciated!

 

已于 2023年5月09日 发布 · Sagar Potluru

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