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Magda Wierzbicka
已加入2023年7月04日
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最后活动2023年8月29日
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的最新活动 Magda Wierzbicka
Magda Wierzbicka 进行了评论,
Sydney Neubauer thank you for the heads up message! In case someone else is as confused as I was - it relates to a Chat App as per
It would be very helpful and clear if there were links to ZD Marketplace added to avoid confusion.
查看评论 · 已于 2023年7月14日 发布 · Magda Wierzbicka
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Sydney Neubauer we've been sent an email that the following apps will be discontinued in Jan 2024
查看评论 · 已于 2023年7月13日 发布 · Magda Wierzbicka
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Magda Wierzbicka 进行了评论,
Hello,
As the knowledge capture will be discontinued soon, can you please confirm if the context panel uses the same algorithm to search for articles within the help centre? We would like to see how we can increase the functionality of the context panel search (e.g. by adding labels to the article/amending the article titles etc- will it be linked with tickets?). It would be good to know what elements have the greatest weight in the search.
TIA for looking into it
查看评论 · 已于 2023年7月11日 发布 · Magda Wierzbicka
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Magda Wierzbicka 进行了评论,
Hello,
Is it possible to disable ticket view export option for agents? I checked the role permissions and it seems they shouldn't have access to it but this option remains available in Support. Is that a native feature?
查看评论 · 已于 2023年7月04日 发布 · Magda Wierzbicka
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