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Vaibhav Bhardwaj
已加入2023年6月13日
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最后活动2025年2月05日
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的最新活动 Vaibhav Bhardwaj
Vaibhav Bhardwaj 进行了评论,
Hi Paolo,
Thanks for the clarification.
So naturally, it wouldn't capture those who answered no, I believe?
And if the customer does not hit anything at all, regardless of their intended response, does the timer just continue? Is there not a threshold that takes them out of the equation? For example, if they just close the screen.
查看评论 · 已于 2024年2月16日 发布 · Vaibhav Bhardwaj
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Vaibhav Bhardwaj 进行了评论,
Resolution minutes - The duration in minutes between a suggestion being generated in Answer Bot, and this suggestion solving the ticket.
Could you help me understand how exactly the time is calculated??
1. When the customer hits 'Does this article answer your question?' - Yes
OR
2. When they remain on the bot and continuously browse the article even though they don't click ' Does this article answer your question?' Will it still calculate that time?
查看评论 · 已于 2024年2月14日 发布 · Vaibhav Bhardwaj
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