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Mary Ann Sin's Avatar

Mary Ann Sin

已加入2023年10月19日

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最后活动2024年4月10日

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Mary Ann Sin 进行了评论,

评论Managing Talk

Is it possible to have a trigger or some type of tagging added once the transcript is available to capture and report keywords?

查看评论 · 已于 2024年3月01日 发布 · Mary Ann Sin

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Mary Ann Sin 进行了评论,

评论Using legacy AI agent functionality

If I select No to answer 'was this helpful' the below prompt appears. Where can I edit this since there is nothing to choose from currently?

I'm sorry, I didn't quite catch that. Could you please rephrase your question or select one of these options?

查看评论 · 已于 2024年1月18日 发布 · Mary Ann Sin

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Mary Ann Sin 进行了评论,

社区评论Zendesk AI EAP - Generative AI

I came here to ask the same question as Michael Yuen. This will help, especially when our leads are reviewing the interaction for quality assurance, to know if it was the tool or if the agent wrote the communication. 

查看评论 · 已于 2024年1月18日 发布 · Mary Ann Sin

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Mary Ann Sin 进行了评论,

评论Using legacy AI agent functionality

What is a good way to measure how well this feature is performing? We are seeing a bit of drop off in chat tickets, but hesitant to consider this a win due to deflection. Any suggestion from the community would be fabulous. TIA!

查看评论 · 已于 2024年1月17日 发布 · Mary Ann Sin

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Mary Ann Sin 进行了评论,

社区评论 Feedback - Voice (Talk)

We've signed up for Gen AI for talk, which summarizes calls. Less than a week in, however, I did see a summary that provided the below image. This could potentially help.

查看评论 · 已于 2024年1月16日 发布 · Mary Ann Sin

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Mary Ann Sin 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Q1 2024 is here and looking forward to focus mode for omni! Would appreciate being part of any beta testing, if it's available. 

查看评论 · 已于 2024年1月12日 发布 · Mary Ann Sin

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Mary Ann Sin 进行了评论,

社区评论 Feedback - Voice (Talk)

This was a very useful feature Five9 had. Would encourage the team to get this basic functionality on the roadmap.

查看评论 · 已于 2023年10月30日 发布 · Mary Ann Sin

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