Mehd Raza

Planning to move from FreshDesk to ZenDesk & testing different optons of ZenDesk, but found this SMTP option is not available. Will move on to this platform once this option is properly available.

Also Sean Cusick, one option which I have complaint to FreshDesk and they have not resolve it yet. Option is that when sending emails from custom domain SMTP (not gmail or yahoo), it just sent email from our server but does not save in SentBox of the email address. In programming, we have to use SMTP for sending email and must add few lines of extra codes (like imap_append in PHP) to save sent email in SentBox. So please must provide this option or add some checkbox "to save emails in SentBox".

Just followed the thread and also upvoted. Keep us posted.