Karan Gupta

Hey Team, do we have any updates on this feature? 

Tipene Hughes Is there a solution for this available? I have the exact same use case where I want to update a ticket while the conversation is going on and there is a high volume of tickets in our use case as well.

I want to perform an automatic response action whenever the end-user sends a message on chat and I am trying to do it via webhook trigger of "Ticket is Updated" but this webhook gets triggered atleast 5 minutes after the end-user's message. How do I perform an automatic response action immediately. Has anyone found the solution for this?