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Vivian
已加入2023年5月31日
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最后活动2023年6月14日
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的最新活动 Vivian
Vivian 创建了一个帖子,
I have encountered some issues while embedding the Help Center into my iOS app:
- How can I add different forms for submitting tickets or contacting us through the Help Center in the app?
- How can I display the ticket status to end users?
- How can I customize the look of the Help Center in my app?
已于 2023年6月14日 发布 · Vivian
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How can I obtain the time duration for a ticket that is in the "open" status, specifically during working hours? I understand that the requester wait time calculates the total waiting duration, and the time tracking app can track time, but it only starts counting when the agent opens the ticket. The data we are looking for is, for example, when a customer submits a ticket and it remains in the "open" status. After 2 hours, Agent responds, and then the customer replies again, followed by a response from the agent after 5 minutes. Where can I find the duration of 2 hours and 5 minutes in this scenario?
查看评论 · 已于 2023年5月31日 发布 · Vivian
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How can I obtain the time duration for a ticket that is in the "open" status, specifically during working hours? I understand that the requester wait time calculates the total waiting duration, and the time tracking app can track time, but it only starts counting when the agent opens the ticket. The data we are looking for is, for example, when a customer submits a ticket and it remains in the "open" status. After 2 hours, Agent responds, and then the customer replies again, followed by a response from the agent after 5 minutes. Where can I find the duration of 2 hours and 5 minutes in this scenario?
查看评论 · 已于 2023年5月31日 发布 · Vivian
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Why I can't find Wechat in Add channel?
查看评论 · 已于 2023年5月31日 发布 · Vivian
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