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Allie McCaw-Niederer
已加入2023年9月14日
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最后活动2024年2月08日
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的最新活动 Allie McCaw-Niederer
Allie McCaw-Niederer 进行了评论,
Resurrecting this request since we're in 2024 -- any updates on when we can expect some iteration here? It's so strange to see "Updates" on the main dashboard for tickets that were closed months ago. Confusing for our agents for (what I can tell) no good reason.
Thanks for any insight!
查看评论 · 已于 2024年2月08日 发布 · Allie McCaw-Niederer
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Allie McCaw-Niederer 进行了评论,
Hi there - we've opted to moderate all end-user content using the Moderation Queue manually. Can we create support tickets from pending posts or comments in that queue (before they've been approved or rejected)?
For example, attached is a screenshot of a test post I created and sent to the Moderation Queue. This is the type of message we'd rather route to our inbox rather than allow on our public forum, but I'm not seeing anything where one of our team's moderators could create a ticket the way they can from approved public posts within Gather. Thanks!
查看评论 · 已于 2024年1月22日 发布 · Allie McCaw-Niederer
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Allie McCaw-Niederer 进行了评论,
I, too, am running into difficulty awarding a badge to my own team members. When I click on their posts within Gather, their Support profile opens up showing all their tickets. I do not see anywhere to Award a Badge.
查看评论 · 已于 2024年1月08日 发布 · Allie McCaw-Niederer
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Allie McCaw-Niederer 进行了评论,
We do not currently use Talk (only email support), but our agents have reported that when they navigate away to Slack, another tab, etc. for too long, their status has been set to Offline without them being made aware. Is this a known issue for more than Talk? Any workarounds?
查看评论 · 已于 2023年9月14日 发布 · Allie McCaw-Niederer
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