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Estefania Millan
已加入2024年3月20日
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最后活动2024年11月26日
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的最新活动 Estefania Millan
Estefania Millan 进行了评论,
I struggled with this for a long time, and the API call always required me to get help from engineering. I found this on the Marketplace and was able to get the information I needed: https://www.zendesk.com/marketplace/apps/support/707573/macro-search
It doesn't allow filters, but I processed it in Google Sheets using VLOOKUP vs. the copied list of filtered macros.
查看评论 · 已于 2024年9月25日 发布 · Estefania Millan
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Estefania Millan 进行了评论,
Hi Zendesk team!
I'm finding that people can write to any random email followed by @mysubdomain.zendesk.com and we'll still get a ticket created, even if said random email is not listed as a support address. Is there any way from stopping this behavior?
查看评论 · 已于 2024年7月12日 发布 · Estefania Millan
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Does anyone know where can I see all of the tags a single ticket has?
查看评论 · 已于 2024年7月03日 发布 · Estefania Millan
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Estefania Millan 创建了一个帖子,
Is there any metric we can use on Explore to count tickets that have been updated by agents, but NOT closed?
We have a team who is responsible for categorizing tickets and sending to the right teams and need to check how many tickets they've updated within a week.
Main issue would be how to count how many tickets and individual has updated, since they're only filling in fields and they don't show as assignees.
已于 2024年3月20日 发布 · Estefania Millan
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