最近搜索


没有最近搜索

Sean O'Neill's Avatar

Sean O'Neill

已加入2023年9月18日

·

最后活动2023年9月19日

关注

0

关注者

0

活动总数

4

投票

0

订阅

2

活动概览

的最新活动 Sean O'Neill

Sean O'Neill 进行了评论,

评论Building reports

I have a question which I am struggling to answer, or simply missing the point.  I want to know what the 'Answer Enquiry*' is on the conversations handled by the bot and not passed to an agent on a ticket.  I also want to know what 'article/auto-reply' is recommended off the back of the enquiry.  All the above information relies on there being a ticket created doesn't it?

* Side note, why 'Answer Enquiry', why not simply 'Customer Question', I can't see the logic in the naming of this field, or again, maybe I am missing something?

查看评论 · 已于 2023年9月19日 发布 · Sean O'Neill

0

关注者

2

投票

0

评论


Sean O'Neill 进行了评论,

社区评论 Feedback - Chat and Messaging (Chat)

Can I also ask that you post the outcome here.  The conversation bot is essentially unusable if one is not able to see conversations between it and the customer for those outcomes that do not end up handing over to an agent.  

Unless I am missing something (happy to be told otherwise), for the 'bot only' chats I can't see what the customer asked, what the bot's response was or what time the chat occurred.

查看评论 · 已于 2023年9月18日 编辑 · Sean O'Neill

0

关注者

0

投票

0

评论