最近搜索


没有最近搜索

Francesca Roig's Avatar

Francesca Roig

已加入2023年7月11日

·

最后活动2024年10月24日

关注

0

关注者

0

活动总数

40

投票

12

订阅

12

活动概览

的最新活动 Francesca Roig

Francesca Roig 进行了评论,

社区评论 Feedback - Community Forums (Gather)

14 years passed and this is still relevant… Does Zendesk even care about customer feedback?

查看评论 · 已于 2024年10月24日 发布 · Francesca Roig

0

关注者

0

投票

0

评论


Francesca Roig 进行了评论,

社区评论 Feedback - Ticketing system (Support)

I'm here again just to say I agree 200% with what Stephanie Mellon said above.

This is a very basic support workflow and I tried several triggers do work around and there's no way to make it work.

查看评论 · 已于 2024年10月09日 发布 · Francesca Roig

0

关注者

0

投票

0

评论


Francesca Roig 进行了评论,

评论End-user guide for Help Center

The upload limit was relevant 9 years ago and it's still relevant now. Why was the post closed for comments? We need this!
https://support.zendesk.com/hc/en-us/community/posts/4409217154202-Attachments-in-Community

查看评论 · 已于 2024年6月12日 发布 · Francesca Roig

0

关注者

0

投票

0

评论


Francesca Roig 进行了评论,

社区评论 Q&A - Reporting and analytics

Salim Cheurfi
I agree it appears to be it, but I couldn't find my way to the screen you posted. Maybe we're on different versions of the dashboard builder?

I know this setting is out there, but I can't find it.
Plus, it is still weird that it appeared enabled on all my reports out of the blue, now I have to fix one by one 

查看评论 · 已于 2024年3月19日 发布 · Francesca Roig

0

关注者

0

投票

0

评论


Francesca Roig 进行了评论,

评论Business rules

Can I pull the description {{ticket.description}} withour formatting?

查看评论 · 已于 2024年2月22日 发布 · Francesca Roig

0

关注者

0

投票

0

评论


Francesca Roig 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Hey guys! I'm struggling with something similar, but my light agents only interact via email.
I have set triggers with different rules and put them all as first racers, but it still happens that a light agent replies to an email and nothing happens.
What am I not seeing?
Also, we desperately need the "light agent" type in "current user".
trigger 1



trigger 2

查看评论 · 已于 2024年2月15日 发布 · Francesca Roig

0

关注者

0

投票

0

评论


Francesca Roig 创建了一个帖子,

帖子 Q&A - Reporting and analytics

Hi there!
My report names started showing on the bottom of the reports in a dashboard, without any updates on my end.
I'm not sure where to change this, I'd like to remove them.

Last week they weren't showing (I take a screenshot every week for a meeting):

已于 2024年2月12日 发布 · Francesca Roig

0

关注者

3

投票

3

评论


Francesca Roig 进行了评论,

评论Triggers and automations

This is insane, commenting on a ticket based on a simple trigger rule should be a regular feature. It is too small to justify the AI add-on if some comments are all you need.
I'm in a spiral of insufficient features. I have automations notifying the customer of pending tickets and when they're closed. This doesn't show up in ticket comments, only events, for absolutely no good reason.
Ok, I try to work around it and find a way to leave an internal note for agents to easily know why that ticket is closed.
No possible for no good reason too, needs huge AI add-on we have no use for in our operations.

Is anything being improved in regular support business rules??

查看评论 · 已于 2024年1月08日 发布 · Francesca Roig

0

关注者

1

投票

0

评论


Francesca Roig 进行了评论,

社区评论 Developer - Zendesk APIs

Hawk Swearingen have you tried anything to tag/mention agents?
I have a custom user field that contains everybody's slack IDs, so in triggers I use <@{{ticket.assignee.custom_fields.slack_handle}}> but it's mt first time setting up an automation using JSON

查看评论 · 已于 2023年12月15日 发布 · Francesca Roig

0

关注者

0

投票

0

评论


Francesca Roig 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Tarandeep Gohlar
Both these issues can be worked around with triggers. I haven't done one for the first case, but for the second, here is how I handle it:

查看评论 · 已于 2023年11月27日 发布 · Francesca Roig

0

关注者

1

投票

0

评论