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Assen Gueorguiev
已加入2023年6月28日
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最后活动2024年10月18日
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的最新活动 Assen Gueorguiev
Assen Gueorguiev 进行了评论，
Scott Allison , would you be so kind to provide an update? This continues to be discussed on multiple threads and there have been no real updates since your June 5, 2023 comment indicating that work will start in Q4 of 2023. If you could provide an ETA/ETR, that would be wonderful. Thank you in advance!
查看评论 · 已于 2024年10月08日 发布 · Assen Gueorguiev
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Assen Gueorguiev 进行了评论，
Appreciated Jennifer Rowe. We were able to create a template clone and there simply changed the action item so that new tickets only notify members of the "Support" group.
Thank you for the super quick response and have a wonderful day!
查看评论 · 已于 2023年10月12日 发布 · Assen Gueorguiev
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Assen Gueorguiev 进行了评论，
Greetings!
Would it be possible to add some info to this article on the notifications sent to Admins? Seems like there are some differences (vs. Agents) and there's little info out there. We're specifically struggling with Admins getting notified of all new tickets, even for Groups that the Admins are not members of.
Thank you in advance
查看评论 · 已于 2023年10月11日 发布 · Assen Gueorguiev
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