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Richard Schaefer

已加入2024年5月14日

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最后活动2024年5月14日

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社区评论 Feedback - Reporting and analytics (Explore)
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@... Hello Scott, I opened up a Zendesk support ticket regarding this request and was directed to this thread by my agent Rafael. 

My team really needs a feature like this to allow accurate reporting. Without it - we have SLAs showing breached on the wrong agents, and this is no way to do reports!

Without a change like you mentioned, we constantly have SLA breaches on the final assignee, rather than the assignee who breached. 

 

Please let me know if this is on the current roadmap to add in the future.

Thanks

查看评论 · 已于 2024年5月14日 发布 · Richard Schaefer

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