Hampus

Would this be possible to add directly in the “agent signature” under “brands”?

Leo Robert
Thank you! This worked

Thank you, not quite what I was looking for but A for effort :)

Hi, Sorry for a late reply, but I've figured it out how to do it.

Thank you anyways though!

I would like to create an automation to send out Customer satisfaction score to our merchants.
The thing is we already had a trigger for this which is not optimal since it triggers instantly when the ticket is solved.
I would like to set the automation to send out a CSS rating after 24 hours of the ticket being solved. My issue is that we have merchants that already have been sent the CSS rating email. These are not tagged in any special way and I can not tag them individually since there's too many tickets. 

How can I create an automation that only affect future tickets, not the ones already solved in the past? 

Hello,

We are a e-commerce platform with many thousands of 3rd party merchants that answers their own tickets through our system. I'm trying to set up a trigger that allows us to keep an eye on merchants that haven't solved their tickets in 3 replies.

I've set up the tags correctly I believe, but I see no option for 3rd party replies triggers, only agent replies triggers.

I've also set up a new group called  3+ Merchant Replies and a trigger with the same name.

Don't hesitate to ask for more information if needed.
Thank you in advance!