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Dipti Deshpande's Avatar

Dipti Deshpande

已加入2023年7月07日

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最后活动2023年7月07日

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的最新活动 Dipti Deshpande

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Hi Zendesk support,

On SSOing to Zendesk as an Agent, Zendesk creates a Team member as "Legacy Agent" by default and then there is a need to assign a specific custom Role by Admin. Legacy Agent is treated by Zendesk just like an Admin, except role management. 

Is there a way, that instead of Legacy Agent, Zendesk assigns it as Light Agent or a custom Role by default, any config to do this?

Thanks for your help.

查看评论 · 已于 2023年7月07日 发布 · Dipti Deshpande

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