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Michael

已加入2023年8月21日

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最后活动2024年7月10日

Success Manager for SuccessCX

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的最新活动 Michael

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评论Ticket basics

Hi there, having some troubles with the new view... 

1) We could see the location of the user who raised the ticket in the old view, which was super useful for detecting spam. Is there a way to get this information in the new workspace? 

2) We were easily able to update/link the users details form the old view and now it is a much longer process. Is there a way to link messages to the user directly from the new workspace? 

查看评论 · 已于 2023年8月21日 发布 · Michael

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