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Brittney

已加入2023年10月04日

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最后活动2024年2月21日

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的最新活动 Brittney

Brittney 进行了评论,

社区评论 Q&A - Reporting and analytics

Hi Brandon, thanks so much for all your help. The additional details are super helpful, we're going to try them out this week and i'll get back to you if we have any further questions. Thanks again!

查看评论 · 已于 2024年2月21日 发布 · Brittney

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Brittney 进行了评论,

社区评论 Q&A - Reporting and analytics

Hi Brandon, thank you so much for the help. I was curious if you have more details for option #1? I'm relatively new to Zendesk and we just launched in January so I'm learning everything as we go. In this scenario because it creates a ticket I would be able to see the user's answers correct? Thanks again! 

查看评论 · 已于 2024年2月20日 发布 · Brittney

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Brittney 创建了一个帖子,

帖子 Q&A - Reporting and analytics

Hello, we're trying to create a workaround to get product feedback from customers through proactive messages/bot flow so that they don't need to engage with support to provide feedback on new features. We created a custom dropdown field that contains levels of satisfaction (similar to a CSAT). We want to be able to report on which dropdown answers were selected, is this possible? And if so, can we report on the # of answers selected and by which users? Thanks! 

已于 2024年2月16日 发布 · Brittney

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Brittney 进行了评论,

社区评论 Feedback - Help Center (Guide)

Hell, thanks for sharing these articles! I'm more curious about how to manage the suggested next articles on our Help Center (not bot or ticket submission). The suggested articles are at the bottom of each help article page and often are incorrect and don't make sense as a next reading path for users. 

查看评论 · 已于 2024年1月23日 发布 · Brittney

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Brittney 创建了一个帖子,

帖子 Feedback - Help Center (Guide)

Zendesk's automated Next Article suggestion is often wrong on our help center. We want the ability to correct the suggested next article section. Is anyone else having this issue and found a workaround? Thanks

已于 2024年1月19日 发布 · Brittney

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Brittney 创建了一个帖子,

帖子 Q&A - Chat, messaging, and widgets

Does anyone know if we can push CSAT surveys through chat widgets? Our widget is embedded in our product and we want the ability to send a product CSAT survey to our customers through a proactive message. Thanks 

已于 2024年1月11日 发布 · Brittney

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Brittney 创建了一个帖子,

帖子 Feedback - Chat and Messaging (Chat)

It would be really beneficial for users to be able to continue engaging with the bot after submitting a support ticket. For example, users should be able to search for helpful articles that may resolve their issue prior to their ticket being resolved. From what we have been told from Zendesk support, once a user submits a support ticket through out bot, they can no longer engage with the bot until the ticket has been resolved which creates a bad user experience. Is anyone else dealing with this and have a workaround? Thanks! 

已于 2023年11月20日 发布 · Brittney

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Brittney 进行了评论,

评论Setting up Zendesk Chat

Hello, is there a way we can turn off the bot transcript for customers after they submit a support ticket? We don't want customers receiving an email with all the bot transcripts. Thanks!

查看评论 · 已于 2023年11月13日 发布 · Brittney

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Brittney 进行了评论,

社区评论 Q&A - Chat, messaging, and widgets

Ollie thanks for the response and help with this! 

查看评论 · 已于 2023年10月05日 发布 · Brittney

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Brittney 创建了一个帖子,

帖子 Q&A - Chat, messaging, and widgets

Is there a way to have a message pop up through chat when users log into our product? We want to be able to notify them when a new product feature or enhancement is available and direct them to our knowledge center (guide). Thanks

已于 2023年10月05日 发布 · Brittney

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