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Michi Moskovitz

已加入2023年12月31日

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最后活动2024年5月23日

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Michi Moskovitz 进行了评论,

评论Slack integration

Hi, 

 

Checking in on the custom form support… this is critical for us, as we don't want jsut the description, but further important fields for us in the support team… 

Any news on that?

Has anyone set up a new custom slack integration and can post a quick tutorial?

 

查看评论 · 已于 2024年5月20日 发布 · Michi Moskovitz

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社区评论 Q&A - Help center and community

Is there an option to change the style, look and feel of the new request form?

查看评论 · 已于 2024年3月25日 发布 · Michi Moskovitz

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评论Ticket management

Hi

re: "Tickets are also flagged if an unknown user, who was not added to the ticket by the requester or an agent as a CC, updates an existing ticket. The unknown user’s comment is flagged and added to the comment stream as a private note"

why would we create a private note? This came from an end user. It's very confusing this way.

查看评论 · 已于 2024年3月13日 发布 · Michi Moskovitz

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评论Ticket customization

Trying to add a custom drop down field that will be available to customers, and I keep getting "field not added" with no explanation.... how can I fix this?

查看评论 · 已于 2024年2月06日 发布 · Michi Moskovitz

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Michi Moskovitz 进行了评论,

社区评论 Feedback - Ticketing system (Support)

This is very important for us too - I've been looking at the need for a small group of external users act as submitters for other users' behalf (from other organizations), and CCing sounds like the only option.

That said, unfortunately, the cc is personal and not organizational.

Therefore we need some way for all other super users in the "super" org to be able to see the other users' tickets

查看评论 · 已于 2024年2月04日 发布 · Michi Moskovitz

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Michi Moskovitz 进行了评论,

评论End users and organizations

What if I have an external customer, who can submit a ticket on behalf on other requesters. Then, I also want that submitter to view those other tickerts (alongside the requesters). Which role should that submitter be?

查看评论 · 已于 2024年2月04日 发布 · Michi Moskovitz

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Michi Moskovitz 进行了评论,

评论Ticket customization

It seems that I can't change a relationship lookup custom field permissions from "Agent can edit" to "Customers can edit" - is that by design or am I doing something wrong? 

查看评论 · 已于 2024年2月01日 发布 · Michi Moskovitz

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Michi Moskovitz 进行了评论,

评论Building reports

We have a requirement to send a weekly report to our partners. When will a subscription service be added to the feature?

Thanks! 

查看评论 · 已于 2023年12月31日 发布 · Michi Moskovitz

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