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Dan McNamara
已加入2024年5月07日
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最后活动2024年5月07日
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的最新活动 Dan McNamara
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社区评论 Feedback - Ticketing system (Support)
We are also interested in this feature. Different use case.
Our employee on-boarding tickets are created via email as part of an approval process running in MS Power Automate.
The email sender is a service account, so the service account ends up as the requester and the submitter of the on-board request is a Cc. We would like to automate changing Zendesk ticket requester to be the on-board request submitter so they can see status of all their requests. Currently this is a manual process with the agent handling the change.
查看评论 · 已于 2024年5月07日 发布 · Dan McNamara
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