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Fernando

已加入2023年8月04日

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最后活动2024年11月22日

Zendesk Luminary

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的最新活动 Fernando

Fernando 进行了评论,

社区评论 Discussion - Tips and best practices from the community

I echo Brandon's concern on downstream impact.  Have you considered asking the end-user to send you an specific phrase hat can be used in a trigger to solve the ticket, like “Yes, please close”?

 

查看评论 · 已于 2024年11月18日 发布 · Fernando

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评论Publishing and sharing dashboards

Not having PDF format as an option, is a huge regression.  how are existing dashboards going to be affected by this?

Jonathan Aniano Can you please help us address this regression on functionality?

查看评论 · 已于 2024年11月21日 编辑 · Fernando

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社区评论 Q&A - Tickets and email

You can follow the Brandon Team recommendation, and optimize the number of triggers required by Creating a single Trigger that removes all personal Tags on Reassignment in bulk, making sure that you place it above the trigger collection that adds personal tags

REMOVE All personal Tag On Ticket Reassignment
ALL Ticket is Updated; Ticket is less than Solved
ANY Ticket Assignee Changed from (All of your Staff)
ACTION Remove Tag (All of your Staff Tags)

查看评论 · 已于 2023年12月25日 发布 · Fernando

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社区评论 Q&A - Users, groups, and organizations

Tereza Hurychova I recommend that you download the Advanced Search App, which is free and built by Zendesk.  You can then put in the email of your customer in the Requester field, and even select the columns that you want to export

查看评论 · 已于 2023年10月10日 发布 · Fernando

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社区评论 Q&A - Apps and integrations

You would need to have a service that supports PDF Generator APIs, and then leverage leverage the triggers to send the appropriate API call to that service.
I found this external article to be helpful on this matter

查看评论 · 已于 2023年10月10日 发布 · Fernando

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社区评论 Q&A - Apps and integrations

Take a look at this article, as it may address what you are trying to accomplish:
https://support.zendesk.com/hc/en-us/articles/4408836523930-Printing-tickets

查看评论 · 已于 2023年10月09日 发布 · Fernando

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社区评论 Discussion - Success with Zendesk

We have a Slack channel dedicated to notifying Engineering/Programing every time a Jira is created via Zendesk's integration.
All of those tickets follow a specific wording by the use of a macro.  Our managers subscribe to the channel above, and when a pattern is recognized, we leverage the Problem/Incident functionality and post an announcement in our Support channel notifying the team

查看评论 · 已于 2023年10月09日 发布 · Fernando

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社区评论 Q&A - Help center and community

Ifra Saqlain, after a lot of tinkering I was able to add the script tag below at the bottom of the search_results.hbs with the following results:

  • Hide the Menu with Source and Category on the side
  • Select the Category by default
  • Show all Categories expanded

 

查看评论 · 已于 2023年9月05日 发布 · Fernando

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社区评论 Q&A - Help center and community

Ifra Saqlain Do you know how I can modify the amazing code you provided to hide the Type section and show the By Category section expanded by default?

查看评论 · 已于 2023年8月31日 发布 · Fernando

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社区评论 Q&A - Workforce management

in addition to the aforementioned tools, I would also look at loris.ai, as they can evaluate 100% of customer 
conversations - automatically leveraging AI

查看评论 · 已于 2023年8月29日 发布 · Fernando

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