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Davit Gelashvili

已加入2023年8月24日

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最后活动2023年9月15日

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的最新活动 Davit Gelashvili

Davit Gelashvili 进行了评论，

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What we are requesting here is actually a ridiculously basic feature.
Like really basic of the basics :D
It is extremely weird that some of the most basic reports or features are not available on Zendesk.
Besides that, your KPIs are weird as well for example Median and Average.
Hope to see the reports soon.

查看评论 · 已于 2023年9月14日 发布 · Davit Gelashvili

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Davit Gelashvili 进行了评论，

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Product guides

Is it possible to have a report where we can see the time spent on each status?
And to see when the statuses were changed?

查看评论 · 已于 2023年9月13日 发布 · Davit Gelashvili

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Davit Gelashvili 进行了评论，

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Hi, thanks for the reply.
Yes, it is connected.
So as I understood from your explanation the cast survey will go to the e-mail of the user and not in the chat?
It is the same as it was nothing has changed.

查看评论 · 已于 2023年8月24日 编辑 · Davit Gelashvili

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Davit Gelashvili 创建了一个帖子，

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CSAT Survey issues

I have a survey link.
So my question is:
Is it possible to send this survey link to the social media platforms by using the ZENDESK triggers?
Maybe there is a way because it is a just link, nothing special.
Can someone answer my question?

已于 2023年8月24日 发布 · Davit Gelashvili

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