Aaron Laverack

+1

Would love to be a part of the EAP and try out this feature also :)This would work perfectly across our different teams.

Hi All,

I have the below webhook setup to send an automated reply but I would like to only send it to the requester and ignore the CCs. I have seen other posts and documentation on how to delete the CCs entirely from the but I want them retained on the ticket for manual agent comments. Can I configure the webhook to ignore CCs or is there a way to take the CCs off and put them back on?

{
  "ticket": {
    "comment": {
      "html_body": "This is a test auto-reply.",
      "public": true,
      "author_id": "22208544138009"
    }
  }
}