Patrick Knudsen

I agree.
Dark Mode would be a great feature.

Have you noticed that getting ticket through email often include company logo as images and such?

Have you experience that the amount of attachments starts growing when people reply?

Have the amount of attachments made you scroll horizontally to see the full ticket?

Well then you have the same issue as I do. 

Arguably I could get a bigger screen, how that has a finite limit.
We could turn off attachments, however we often transfer files to our customers.

We could use email, since scaling works in outlook but we'll lose many features of zendesk

Then better solution is to make this post seen by Product Management of Zendesk, to maybe have them fix issue.