Maksym Shynkarenko

Hello Nicola Sale , 

Appreciate the feedback. How would you choose to spread the staffed numbers across the individual workstreams (WS) when scheduling for a combined one? 
In the example you mentioned there are 5 WS, I assume those are making up the combined WS that you actually put on the schedule. I see you prefer having the staffing panel at the schedule page display a total of 5 people scheduled, that is clear. Yet, there are various options to split everyone across the workstreams:

1. Equally across the WS they are assigned to (e.g. if a person can do all 5 workstreams they are gonna be represented as 0.2 scheduled for each).
2. User defined proportion. E.g. You can set that when scheduled for this combined WS, 20% of time should be accounted towards WS A, 10% towards WS B… 

Another question. Let's imaging you have a phone line open all day for legal reasons. In reality, the phone rings only couple times a day. You still have to have 1 person at least available to pick it up, but they ultimately are gonna be doing something else for an entire day, like emails. In this case how would you distribute people for a Emails+Phone Combined WS? What should the numbers be in the staffing panel at the schedule page for Emails WS and for Phone WS?

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This EAP lets admins define rotation periods for automatic shifts. By defining rotation periods, agents' shift start times are automatically rotated based on the time period you defined, which frees managers from having to decide a specific order in which to rotate shifts.

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Zendesk 劳动力管理 (WFM) 现已允许您批量移动日程计划中的轮班，以提升日程计划体验。

此公告包括以下主题：

• 有什么变化？
• Zendesk 为何作出这项更改？
• 我需要做些什么？

有什么变化？

现在您可以通过一次操作更改多个轮班的开始或结束时间，包括调整轮班以推迟一小时或改天开始。

此功能的一个关键特性是能够非常具体，将所有轮班设置为同时开始，并应用相对调整，例如将所有轮班推送 30 分钟后，同时仍考虑其当前开始时间的差异更新。

Zendesk 为何作出这项更改？

日程计划更改在所难免，我们致力于尽可能简化调整工作。

我需要做些什么？

无需进行特定操作。新选项将显示在批量编辑轮班模式窗口中。 了解更多关于批量更改轮班开始和结束时间的信息。

您还可以了解劳动力管理入门的更多相关信息。

Hello Lauren Benkov .  Thanks for your interest! The EAP of our API does not include Scheduling endpoints right now. We've only started building public part of API, the first area to get covered was chosen to be Reporting.  Scheduling endpoints are definitely coming down the road, but no specific quarter is currently assigned. We'll try to fit it into our Q4 scope.