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Alec Grotenstein's Avatar

Alec Grotenstein

已加入2023年8月29日

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最后活动2023年8月29日

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的最新活动 Alec Grotenstein

Alec Grotenstein 进行了评论,

社区评论 Feedback - Ticketing system (Support)

It's HORRIBLE. Like who actually approved these updates? Zendesk capabilities took a step back with their new updates...

The search features is much worse. It's less accurate, doesn't yield proper--or sometimes even any results. There's less info available on a user at the ticket-level, you have to click into the user's profile.

My team is not a fan with any of these "enhancements"...

查看评论 · 已于 2023年8月29日 发布 · Alec Grotenstein

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Alec Grotenstein 创建了一个帖子,

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Am I the only one that thinks Zendesk capabilities took a step back with their new updates? The search features is much worse. It's less accurate, doesn't yield proper--or sometimes even any results. There's less info available on a user at the ticket-level, you have to click into the user's profile. I'm not a fan with any of these "enhancements"...

已于 2023年8月29日 编辑 · Alec Grotenstein

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