Michela Maineri

Hello,

as mentioned in previous posts, since company adopted Zendesk, our staff is strongly obstructed by the fact that notifications are only temporary.

By temporary notifications, the risk is to miss final clients' answers and other department's colleagues answers so that we have customers wait for too long for replies.

It would be appreciated to have a system of permanent notifications(such a bell or area dedicated as in other platform) where agents also could monitor them.

In order to run daily tasks, we sugget the following useful and necessary alerts:

- notification when a ticket has side conversation replies to be read!

- notification when a ticket is created or updated or Bold ticket.title id ticket, if there are updates(replies to be read) 

- notification when someone (with account ZD) is mentioned

- notification when someone is Follower of a ticket

 

Thank you in advance.