Enrique G

Hi Pedro,

1- We have a site, and customers send us ticket rhrough the form. If they click several times on “Send”, several tickets will open up. It´s not a typical trend but it occurs. I think 3 tickets max works for 90% of cases but if isn´t too much of an effort,, it should be increased to 5. I´d say that would fix the problem.

2- I couldn´t find any now but I will share it with you over email once I have it, so you can check. 

Hi Pedro,

Yes, that´s right.. As for now what I can see about this feature is:

-The pop up warning coming up when it shouldn´t.

-No possibility to see more than 3 tickets to merge. There are customers who open several tickets so this should be increased to 10 at least.

-At times the customer has more than  1 ticket open in Zendesk, but when you check in order to merge there is none coming up to merge.  As a result, you need to merge it through the native feature. 

If you fix these minor errors this feature will be very useful!

Hello, 

The feature is great but this needs to be worked on:  Every time we try to merge a ticket into another one, this “merging across accounts” warning pops up, regardless if is appllicable or not.