最近搜索


没有最近搜索

Efrat Barak Zadok's Avatar

Efrat Barak Zadok

已加入2023年10月22日

·

最后活动2025年2月24日

关注

0

关注者

1

活动总数

228

投票

63

订阅

78

活动概览

的最新活动 Efrat Barak Zadok

Efrat Barak Zadok 进行了评论,

评论Creating dashboards

Hi Walter Bellante, in the legacy dashboard builder I could share a specific tab and basically copy it to another dashboard. I dont see this possiblity in the builder. What is the workaround for it other than building the same tab (with all its reports and filters) all over again?

查看评论 · 已于 2025年2月24日 发布 · Efrat Barak Zadok

0

关注者

0

投票

0

评论


Efrat Barak Zadok 进行了评论,

社区评论 Q&A - Users, groups, and organizations

Dane any update on this?
We need this option too

查看评论 · 已于 2025年2月24日 发布 · Efrat Barak Zadok

0

关注者

0

投票

0

评论


Efrat Barak Zadok 进行了评论,

评论Publishing and sharing dashboards

I am trying to create dashboard restriction but I see that the dataset for Knowledge Capture is not showing in the drop down options. 

In my use case - I have one tab in the agent dashboard related to all the Knowledge Article he wrote/added - and I need to be able to restrict according to Article Author Name

查看评论 · 已于 2025年2月23日 发布 · Efrat Barak Zadok

0

关注者

0

投票

0

评论


Efrat Barak Zadok 进行了评论,

社区评论 Feedback - Reporting and analytics (Explore)

 Orsolya Forster and  Jake Bantz
We need article label in our reporting as distinguish by labels certain types of articles and we need a way to measure how many article with certain type were created. 

查看评论 · 已于 2025年2月13日 发布 · Efrat Barak Zadok

0

关注者

0

投票

0

评论


Efrat Barak Zadok 进行了评论,

评论Ticket management

Any idea why manual adding tags to a closed ticket but when we try to update and tags via api to the same ticket it does not work?

查看评论 · 已于 2025年2月11日 编辑 · Efrat Barak Zadok

0

关注者

0

投票

0

评论


Efrat Barak Zadok 进行了评论,

评论Publishing and sharing dashboards

Is there a way to duplicate filtered view to different tabs? Instead of manually creating them again and again for every tab?

查看评论 · 已于 2025年1月30日 发布 · Efrat Barak Zadok

0

关注者

1

投票

0

评论


Efrat Barak Zadok 进行了评论,

评论Zendesk messaging

How can I create a report for session duration? From the time the ticket created/session started till the time the session ended?

查看评论 · 已于 2025年1月26日 发布 · Efrat Barak Zadok

0

关注者

1

投票

0

评论


Efrat Barak Zadok 进行了评论,

评论Publishing and sharing dashboards

Walter Bellante Can you please let me know how I can use in the dashboard restrictions sets I created as a calculated attributes?

For example I created a set which is based on assignee name. 
But when I select the assignee name in the Filter option - I cannot find the set I created in the drop down values options.
I also cannot find my set in the filter option.

I would appreciate your guidance here

查看评论 · 已于 2025年1月09日 发布 · Efrat Barak Zadok

0

关注者

0

投票

0

评论


Efrat Barak Zadok 进行了评论,

评论Publishing and sharing dashboards

Hi Walter Bellante Thanks for your answer.

Our different teams all have the same group - I have distinguish them via a set I created in the calculation →attributes option. 

How can I do the same in the new dashboard?


 

查看评论 · 已于 2025年1月07日 发布 · Efrat Barak Zadok

0

关注者

0

投票

0

评论


Efrat Barak Zadok 进行了评论,

评论Publishing and sharing dashboards

I have 3 team leads and I would like each one to see data of his own team members - how should I define it in the restrictions?
They are not the assignee in the tickets.

查看评论 · 已于 2025年1月01日 发布 · Efrat Barak Zadok

0

关注者

0

投票

0

评论