Evans Matanyayire

Hi.  We also need this feature for reporting.  We have 2 reports that require the First comment from the Customer, as it is, not a summary or tags.  The suggested workarounds don't really work for us. 

Getting the agent to copy to a custom field creates extra work for the agents and they would also need to remember to copy the customer comments for the required enquiry types. The suggested workaround does not cater for reporting on historical ticket data.