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Saurabh Srivastava

已加入2024年7月08日

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最后活动2025年2月15日

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Saurabh Srivastava 创建了一个帖子,

帖子 Q&A - Tickets and email

Hi, I was using macro for side conversation where I have used subject line with 900 characters using some placeholders and if-else logic to send an email to backoffice team with required format in subject which was working fine. 

 

3669;test@example.com;710;19;Investor;Investor;Smith;September 16, 2024;Call

 

Today, when I was trying to add one more field in subject line and then observed that it's not allowing me to use more than 255 characters in the code added to subject. This has a severe impact on my solution. 

 

However if I try using side conversation using trigger then I do not see limitation to subject length.

 

Please suggest how can I achieve the same.

 

已于 2024年9月16日 发布 · Saurabh Srivastava

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Saurabh Srivastava 进行了评论,

评论Ticket automation and collaboration

Hi, I was using macro for side conversation where I have used subject line with 900 characters using some placeholders and if-else logic to send email to backoffice team. I am trying to add one more field in subject line and then observed that it's not allowing me to use more than 256 characters in subject. This has a severe impact on my solution. Please suggest how can I achieve the same. 

 

Thanks

Saurabh

查看评论 · 已于 2024年9月12日 发布 · Saurabh Srivastava

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