Gauri Pandit

Thanks for the reply! 

By Attachments I mean the inline attachments, images. So, I don't have to create a token for these attachments? Any tips, documentation or examples related to inline attachments?

Hello, your document is helping alot in my transition to Zendesk. Can you elaborate more on how you worked with the attachments? Able to work with attachments for single ticket but got stuck when working on bulk attachments. Is it even possible to do that? If yes, can you elaborate?