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Eric Stone

已加入2024年10月24日

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最后活动2024年10月25日

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的最新活动 Eric Stone

Eric Stone 创建了一个帖子,

帖子 Feedback - Chat and Messaging (Chat)

Hi,

 

We have been using your product and the messenger speed is horrible.  Users and Operators can't wait 5-10 seconds for each message to display.

Chat is a “real time” experience, or it should be.  Zendesk has the performance of a snail.

Turn up your servers and stop being cheap on latency.

已于 2024年10月25日 发布 · Eric Stone

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Eric Stone 进行了评论,

评论Help with Web Widget

I have to agree that the performance of Zendsk has to do with your servers being just too wimpy and slow.

Every interaction with the site, except for ZenDesk itself, is slow.   What I mean by this is your Zchat bot and some parts of the site are super fast, but all customer systems are very, very slow with huge latency.

1.  Your DB tier needs an upgrade.  Speed.  Please.
2.  Your web tier also is sluggish. 

This is a highly UI/UX customer experience killer   Please upgrade your systems.  Now.

查看评论 · 已于 2024年10月24日 发布 · Eric Stone

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