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Hugo Silva
已加入2023年10月27日
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最后活动2023年10月31日
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的最新活动 Hugo Silva
Hugo Silva 进行了评论，
Hi @... and Devan La Spisa,
The feature would be awesome if we could have a dashboard within the App Zendesk on Slack, where we could see in tabs the latest messages (updates to the ticket, answers from the customers, information about tickets that we're following), the tickets that are assigned and we're following, from the perspective of the agent. (This would be called personal configuration. This would be different from tracking the tickets to a channel as it is happening right now.)
This would enable agents to see the notifications from their tickets pop up fast, allowing them to read the ticket already directed on Slack instead of having to check the email or constantly refresh the Zendesk app support.
This would make the support much faster and easier to track, instead of always checking the queue.
查看评论 · 已于 2023年10月27日 编辑 · Hugo Silva
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Hugo Silva 进行了评论，
The feature would be awesome if we could have a dashboard within the App Zendesk on Slack, where we could see in tabs the latest messages (updates to the ticket, answers from the customers, information about tickets that we're following), the tickets that are assigned and we're following, from the perspective of the agent. (This would be called personal configuration. This would be different from tracking the tickets to a channel as it is happening right now.)
This would enable agents to see the notifications from their tickets pop up fast, allowing them to read the ticket already directed on Slack instead of having to check the email or constantly refresh the Zendesk app support.
This would make the support much faster and easier to track, instead of always checking the queue.
查看评论 · 已于 2023年10月27日 发布 · Hugo Silva
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