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Anastasiya Kastsiushkina
已加入2023年11月17日
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最后活动2025年2月21日
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的最新活动 Anastasiya Kastsiushkina
Anastasiya Kastsiushkina 进行了评论,
Hey!
Thank you so much for taking the time to provide us with your feedback here.
This request is already in our backlog, we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community.
Thank you again for your feedback and for being a valuable customer with Zendesk.
Best,
Anastasiya
查看评论 · 已于 2025年2月21日 发布 · Anastasiya Kastsiushkina
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Anastasiya Kastsiushkina 进行了评论,
Hey Matthew!
Thank you for sharing your feedback.
I believe this issue can be addressed using the Show/Hide API. You can hide the widget on page load and then wait for user authentication. Once the end user has successfully logged in, you can render the widget using the same API to show it. This way, only authenticated users will have access to messaging.
Let me know if you need further assistance or clarification!
Best,
Anastasiya
查看评论 · 已于 2025年2月20日 编辑 · Anastasiya Kastsiushkina
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Anastasiya Kastsiushkina 进行了评论,
This is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community.
Thank you again for your feedback and for being a valuable customer with Zendesk.
Best,
Anastasiya
查看评论 · 已于 2025年1月31日 发布 · Anastasiya Kastsiushkina
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Anastasiya Kastsiushkina 创建了一篇文章,
宣布日期 | 推行日期 |
2025 年 1 月 16 日 | 2025 年 1 月 15 日 |
我们很高兴宣布,从 2025 年 1 月 15 日起,帮助中心整合现已面向所有使用适用于 Unity 的 Zendesk SDK 客户推出!
此公告阐述了关于这项激动人心的新功能的关键问题:
有什么变化?
以前,用户只能通过网络浏览器访问帮助中心。现在通过新整合,用户可直接在您的 Unity 应用中无缝访问帮助中心,提升整体体验。
Zendesk 为何作出这项更改?
该整合弥补了传统版 SDK 和消息传送 SDK 之间的巨大差距,便于顺利迁移到最新一代 SDK。许多企业依靠帮助中心为终端用户提供自助服务,使其能够快速高效地解决问题,而无需专员协助。
我需要做些什么?
要整合帮助中心,请按照添加帮助中心到您的应用中的指南进行操作。
如果您有此公告相关产品反馈或功能请求,请访问我们的社区论坛,我们将在这里收集和管理客户对产品的反馈。如果您有任何其他疑问,请联系 Zendesk 客户支持。
已于 2025年1月21日 编辑 · Anastasiya Kastsiushkina
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Anastasiya Kastsiushkina 进行了评论,
Hello everyone,
Thank you for your continued interest and engagement regarding our feature request. Text color customization, along with other customization features, is on our roadmap for later this year. Please keep in mind that our commitment and prioritization may change as we progress through product development.
Once we move into development and have a clearer timeline, we will revisit this thread to keep you updated. We truly appreciate your feedback and support as valuable Zendesk customers. If you have any questions or further suggestions, please feel free to share!
Best regards,
Anastasiya
查看评论 · 已于 2025年1月14日 编辑 · Anastasiya Kastsiushkina
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Anastasiya Kastsiushkina 进行了评论,
Hi everyone,
Thank you for your continued interest and engagement with this feature request. We are continuing to prioritize work on this feature however our timeline has moved out to later this year. We do not have an exact timeline to give our customers as of now. We remain committed to our investigation and ultimate development of this feature. Please note that commitment and prioritization is always subject to change with our product development.
When we have moved into development and have a stronger sense of when this might be built, we will make sure to engage this thread again. Thank you for being valuable Zendesk customers and sharing your feedback with us!
Best,
Anastasiya
查看评论 · 已于 2025年1月14日 编辑 · Anastasiya Kastsiushkina
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Anastasiya Kastsiushkina 进行了评论,
Hello everyone,
Thank you so much for taking the time to provide us with your feedback here. This feature request has been accepted and is on our roadmap in H1 2025. Per our Community Guidelines, we do not provide specific timelines around releases for our product and any discussion of planning is always subject to change. To stay on top of product releases please visit our What’s New page in the Help Center.
We are going to leave this post open for comment to allow others to provide their feedback and use cases.
Thank you again for your feedback!
Best regards,
Anastasiya
查看评论 · 已于 2024年12月13日 发布 · Anastasiya Kastsiushkina
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Anastasiya Kastsiushkina 进行了评论,
Hey Paulo,
Thank you for your feedback here. This is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle.
We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community.
Thank you again for your feedback and for being a valuable customer with Zendesk.
查看评论 · 已于 2024年11月05日 发布 · Anastasiya Kastsiushkina
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Anastasiya Kastsiushkina 进行了评论,
Hey everyone,
Thank you so much for taking the time to provide us with your feedback here!
Unfortunately, there is still no direct way to delete the Web Widget for a brand from the Admin Settings, so we still recommend following the steps from the previous response.
I have added the possibility to delete the Web Widget to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community.
Thank you again for your feedback and for being a valuable customer with Zendesk.
Best,
Anastasiya
查看评论 · 已于 2024年10月09日 编辑 · Anastasiya Kastsiushkina
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Anastasiya Kastsiushkina 进行了评论,
Hey Bogdan Bobkov and Appsyoulove Support,
I've just created a support ticket on your behalf and forwarded it to the appropriate team.
Thanks for reporting the problem!
Best,
Anastasiya
查看评论 · 已于 2024年10月02日 发布 · Anastasiya Kastsiushkina
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