Natascha Sprink

We also would find this very helpful. 
Use case: One example is the field for gender. If an agent forgets to fill in this field, the place holder in the ticket doesn't work. So the salutaion would be: "Dear Smith". 
That's just one example of various custom user fields that we would like to mark mandatory.
Dave Dyson (gmail) Your link isn't working anymore. 


Kind regards