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Saira Yaqub

已加入2024年4月16日

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最后活动2024年4月16日

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Saira Yaqub 进行了评论,

社区评论Discussion - Zendesk on Suite best practices

We need to generate a report of tickets where the all the values of subcategories needed to be displayed under relevant category. We managed to generate sets of subcategories and submerged the values of subcategories of the all category as one custom attribute. 

The problem still occurs as the relevant subcategories does not lie in relevant category rather it displays in alphabetical order 

查看评论 · 已于 2024年4月16日 发布 · Saira Yaqub

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Saira Yaqub 进行了评论,

评论How to create and update reports

We need to generate a report of tickets where the all the values of subcategories needed to be displayed under relevant category. 

We managed to generate sets of subcategories and submerged the values of subcategories of the all category as one custom attribute. 

 

The problem still occurs as the relevant subcategories does not lie in relevant category rather it displays in alphabetical order 

查看评论 · 已于 2024年4月16日 发布 · Saira Yaqub

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