Is there a way to search users by events?

I know that I can get a list of users and than filter the events but can be this done backwards. I mean If I have an event type lets say ‘cart_deleted’ can I get a list of users that matches that event type.

https://developer.zendesk.com/api-reference/ticketing/users/events-api/events-api/

I have a trigger that notifies a web hook defined as this:

But when I send an html email like this:

This is a test message

Test 1


    
        
              
        
      

                
                      View #652834 ›
                
              

I'm not able to get the link (https://example.com/sdfsdzvxbvcgbvbvb) in the notified web hook. As example link doesn't appear in the posted json.

Is there a way to get the raw html posted to the web hook?

Please note that I've also tried, the following, but results are the same (The url inside the href attribute of the a tag doesn't get rendered anywhere)

{{ticket.latest_comment_html}}
{{ticket.latest_public_comment_html}}
{{ticket.latest_comment_formatted}}
{{ticket.latest_public_comment_formatted}}
{{ticket.latest_comment_rich}}
{{ticket.latest_public_comment_rich}}

For reference This is the json that it's being generated and posted by Zendesk to the webhook:

{
    "status": "Pending",
    "description": "----------------------------------------------\n\nREDACTED, Mar 7, 2024, 11:46 AM\n\n# This is a test message\n\n**Test 1**\n\nView #652834 ›",
    "comments": [
        "# This is a test message\n\n**Test 1**\n\nView #652834 ›",
        "----------------------------------------------\n\nREDACTED, Mar 7, 2024, 11:46 AM\n\n# This is a test message\n\n**Test 1**\n\nView #652834 ›",
        "",
        "# This is a test message\n\n**Test 1**\n\nView #652834 ›"
    ]
}