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Raida Lopez

已加入2024年5月01日

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最后活动2025年1月31日

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的最新活动 Raida Lopez

Raida Lopez 进行了评论,

评论Zendesk messaging

That's a really good idea, Nora! This way, we can see the original request, as sometimes customers' ambiguous replies make it harder to support them.

查看评论 · 已于 2025年1月31日 编辑 · Raida Lopez

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Raida Lopez 创建了一个帖子,

帖子 Feedback - Chat and Messaging (Chat)

Currently, the count for resolved and unresolved conversations is only available in Insights. Would it be possible to add these metrics directly to the dashboard for easier visibility? This would help streamline reporting and allow for quicker access to key data without needing to navigate to Insights.

已于 2025年1月31日 发布 · Raida Lopez

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Raida Lopez 进行了评论,

评论Reporting and analytics admin questions

Hi! Does this not work on the report builder? I have a dashboard and see no option to schedule anything. 

查看评论 · 已于 2024年10月04日 发布 · Raida Lopez

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Raida Lopez 进行了评论,

评论Reporting and analytics for help center

I do not have this dashboard available in my Pro plan. Can you help me?

查看评论 · 已于 2024年9月13日 发布 · Raida Lopez

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Raida Lopez 进行了评论,

评论Explore recipes

I'd like to include this report in a dashboard so that I can report on the weekly amount when I search for “previous week” in the dashboard filter. Is that possible? 

查看评论 · 已于 2024年9月09日 发布 · Raida Lopez

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Raida Lopez 进行了评论,

评论Writing formulas

I need a syntax to exclude First Reply Time when the agent is the one that initiates the ticket. How can I do this? Thanks! 

查看评论 · 已于 2024年8月29日 发布 · Raida Lopez

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Raida Lopez 进行了评论,

评论Explore recipes

Hi there! I have followed these steps, but the report continues to generate tickets that were answered, for example, 500 minutes later. This happens when the customer reaches out outside of our business hours and doesn't receive a first-time reply until the next day. Just to clarify, our business hours are from 7 am to 10 pm, 7 days a week. Can you please guide me through the process of creating a custom report? Thank you!

查看评论 · 已于 2024年8月27日 发布 · Raida Lopez

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Raida Lopez 进行了评论,

评论Explore recipes

Is it possible to just see how many tickets agents attached a KB article to? I’m not interested in having the end user “solve” the ticket. I just want to see whether or not/how often agents attach a KB article to a ticket. What recipe should I follow? 

Thanks! 

查看评论 · 已于 2024年8月17日 发布 · Raida Lopez

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Raida Lopez 进行了评论,

评论Views, ticket status, and ticket fields

Hello,

 

I'd like to create a report to filter emails submitted by the requester (not API) and their subject. Are you able to walk me through creating the report? TIA! 

查看评论 · 已于 2024年8月12日 发布 · Raida Lopez

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Raida Lopez 进行了评论,

评论Setting up and using Text

Zendesk Talk is not HIPAA-compliant, which we need. Can you please recommend alternative SMS platforms (excluding Dialpad) that are HIPAA-compliant and integrate with Zendesk to allow for SMS to be answered via ticket or widget? TIA! 

查看评论 · 已于 2024年7月30日 发布 · Raida Lopez

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