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Darrick Williams

已加入2024年5月08日

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最后活动2024年5月08日

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的最新活动 Darrick Williams

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评论Business rules

We have created two different groups and a Zendesk email for each group.  The default group has all members. The added groups are for departments within our default group that have different roles. We want the ability to have  triggers triage email tickets between the two groups. The triaging of tickets doesn't seem to be happening as expected. Should I turn off the default trigger “Notify all agents of received request”?

查看评论 · 已于 2024年5月08日 发布 · Darrick Williams

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