Richard Frey

Just switch my organization to Zendesk from Zoho after being a previous Zendesk Admin in a previous company... searched around for about 2 hours trying to find the layout option to reverse this order. 

If this is only for Enterprise, it is a feature that will cost my Support Engineers on average 2-3 minutes through the life of each ticket they work. That's A LOT wasted on scrolling through comments. Quite baffled this wasn't added in to the agent workspace nonsense.