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Ron Shaw

已加入2024年10月08日

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最后活动2025年2月19日

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的最新活动 Ron Shaw

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评论General questions and issues about tickets

This is a fail on the product. You really ought to offer sound or popup notifications to your customers, rather than forcing us to have to go a third party.  This should be a basic feature and shame on you for letting this go unaddressed for what looks like about 4 years based on the comments. 

I am a new customer and I have to say it is troubling to see something this important to support agents being able to taks manage and do their jobs effectively has gone unaddressed. 

 

查看评论 · 已于 2024年12月23日 发布 · Ron Shaw

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Ron Shaw 进行了评论,

评论Zendesk messaging

Having troubles with the bots updating. It looks like they are either skipping Ask for Detail questions or the cache for this is stuck on an older version.  Any suggestions on how to get that correct?

查看评论 · 已于 2024年10月15日 编辑 · Ron Shaw

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