Kim Saul

We have had the same issue today. Our Agent only has one app available Zignatures and was only typing a quick reply to the requester which would not send.  

My Agent A is OOO

My Trigger to Assign ticket from Customer Z to Agent A

How do I amend the trigger to look for tag agent_ooo?

The New Ticket that is Unassigned does not have tag agent_ooo yet.

I cannot find the tag agent_ooo  to add to my Trigger.

I cannot have a second trigger to unassigned if Ticket tag is agent_ooo as pre-existing tickets need to remain with Agent A and only New tickets should not be assigned to Agent A

An essential feature for us that's needed ASAP. Compliance issues & evidence authorisation for actions.