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Jezza Velasco's Avatar

Jezza Velasco

已加入2024年1月16日

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最后活动2024年1月16日

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的最新活动 Jezza Velasco

Jezza Velasco 进行了评论,

评论Formatting and customizing your email

Subject: Question Regarding Email Thread

Good day!

I have a question regarding the email thread. The customer sent an email and received the notification for the ticket. However, when the agent or another group cc'd on the email responded, it created a new thread and did not go to the original email. How can we fix that to goes on one thread on customers end?

Thank you.

查看评论 · 已于 2024年1月16日 发布 · Jezza Velasco

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