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Brenda Piersak
已加入2024年1月12日
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最后活动2024年10月07日
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的最新活动 Brenda Piersak
Brenda Piersak 进行了评论,
+1 we are waiting too. Routing 2 live channels to 1 agent at the same time doesn't even make sense....unless you don't support live channels. I don't understand how such a critical business rule was missed. Looking forward to the deployment!
查看评论 · 已于 2024年1月17日 发布 · Brenda Piersak
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Is there a workaround to set up rules so an agent is not assigned a call and a message at the same time? If our agents are on a call we do not want to assign a message/chat until after that call ends. If they are on a message/chat we do not want a call assigned until that conversation ends but we would want additional messages/chats assigned.
查看评论 · 已于 2024年1月12日 发布 · Brenda Piersak
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