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Brenda Piersak

已加入2024年1月12日

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最后活动2024年10月07日

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的最新活动 Brenda Piersak

Brenda Piersak 进行了评论,

评论Workflow best practices and recipes

Alan Pugh did you find a solution for this?  I enabled omni today and having the same issue with inactive conversations 

查看评论 · 已于 2024年10月07日 发布 · Brenda Piersak

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社区评论 Feedback - Chat and Messaging (Chat)

agree just switched today and this is another miss in the customer support process.  There have been too many of these.  All these “upgrades” do is cause me and my team more problems. 

查看评论 · 已于 2024年9月24日 发布 · Brenda Piersak

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社区评论 Q&A - Tickets and email

I too was looking for an Is Not option.  Thanks for the post Ryan! 

查看评论 · 已于 2024年3月12日 发布 · Brenda Piersak

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社区评论 Feedback - Ticketing system (Support)

+1 we are waiting too.  Routing 2 live channels to 1 agent at the same time doesn't even make sense....unless you don't support live channels.  I don't understand how such a critical business rule was missed.  Looking forward to the deployment!

查看评论 · 已于 2024年1月17日 发布 · Brenda Piersak

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评论Routing

Is there a workaround to set up rules so an agent is not assigned a call and a message at the same time?  If our agents are on a call we do not want to assign a message/chat until after that call ends.  If they are on a message/chat we do not want a call assigned until that conversation ends but we would want additional messages/chats assigned.  

查看评论 · 已于 2024年1月12日 发布 · Brenda Piersak

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