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Justin Pelham
已加入2024年2月09日
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最后活动2024年2月09日
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的最新活动 Justin Pelham
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评论Using legacy AI agent functionality
Hi, I've gotten around to setting up the bot and I was curious if it's possible to give it instructions/rules? An example of what we'd like to see is for it to use bullet points in its responses where appropriate because the current answers are a bit of a wall of text, if that makes sense. A lot of our answers will likely be step-by-step based and that usually goes well with bullet points.
Also, is it possible for testing purposes to feed the bot KB articles that are marked as drafts in the Zendesk Guide? Or do they need to be published for the bot to use them?
Thanks!
Thanks!
Justin
查看评论 · 已于 2024年2月09日 发布 · Justin Pelham
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