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Geoff Ludwig
已加入2024年2月01日
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最后活动2025年1月07日
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的最新活动 Geoff Ludwig
Geoff Ludwig 创建了一个帖子,
Howdy all!
I am trying to add the {{ticket.title}} in the Subject line of the automated Notify by email > Ticket Requester.
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But…. everytime I do this is what the End User sees when they receive the email.
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Any ideas how to get rid of the “Disclaimer… ” ?
Thanks!
已于 2024年10月21日 编辑 · Geoff Ludwig
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Geoff Ludwig 创建了一个帖子,
Hello all!
Our company has been using Zendesk for almost 9 months now and it's working great. The next step of my journey is to start adding the asset tag (serial number of laptop/PC) to each ticket.
With our previous ticketing system everything was tied to Active Directory so when a ticket was created, it would pull in the Name, userID, email and Asset tag assigned to that employee.
Is this possible within Zendesk? The previous ticketing system we used was BMC Footprints which was very outdated - but still had this ability.
Thanks
已于 2024年9月13日 发布 · Geoff Ludwig
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Geoff Ludwig 进行了评论,
Hello there - is there a way to get the default images for the Community Banner and Home hero page?
The ones I uploaded need to be updated and there is no operon to revert.
Thanks
查看评论 · 已于 2024年4月15日 发布 · Geoff Ludwig
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Geoff Ludwig 进行了评论,
Has anyone had the issues with linking SSO to 365? Our goal is to hook into the 365 accounts that get sync'd with 365 through our AD sync - but we are not able to get it to work. Every time it takes back to the log in and never logs in.
查看评论 · 已于 2024年4月10日 发布 · Geoff Ludwig
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Geoff Ludwig 创建了一个帖子,
Hello! I am starting to work on the Help Center and wanted to see if anyone can help.
I am wanting to create folders so my end users can navigate through each folder for KB articles.
Example: OneDrive, Outlook, etc etc
Thanks
已于 2024年4月05日 发布 · Geoff Ludwig
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Geoff Ludwig 创建了一个帖子,
Howdy!
I am being asked by my HR department to see if there is a way to integrate Paylocity into Zendesk?
The thought would be for any new hires, terminations, etc.
Has anyone done this yet?
Thanks
已于 2024年2月22日 发布 · Geoff Ludwig
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